FAQ

Can I return a product if it doesn't fit or I am unhappy with it?

Yes!  Email us at info@stayupmovement.com letting us know if you want a refund or want to switch it out for a different size/product.

 

What are your shipping charges?

Shipping charges vary by weight and delivery.  If you are only ordering a few items and you are in the United States your shipping will only be $5 and your package will arrive to you within five business days (two if you are in California). If you are ordering more than a few items and you are in the United States, the most you will be charged for shipping is $10.

If you are outside of the United States and are only ordering a few items, your shipping will be about $11 with USPS First Class International Mail. If you are outside the United States and would like your items to get to you sooner, select the USPS Priority Mail option which is about $23 (depending on country) and you will be provided with tracking information as well.

 

How long before my order arrives?

Orders ship by the next business day. You will receive a shipping confirmation email with a tracking number (if available) when your order ships. During our busiest times of the year (Spring, Summer, Holidays) it may take longer for your order to arrive.

 

Domestic

  • We ship all domestic orders via USPS Priority Mail: Shipments arrive about 3–5 business days from ship date
  • We are located in San Francisco, California. Orders in California generally arrive in 1-2 business days from ship date

International

We offer the following international shipping options:

  • USPS First-Class International Mail: Shipments arrives about 2–3 weeks from ship date, depending on the country.

          - Limited tracking information available

  • USPS Priority International Mail: Shipments arrive 6-10 days from ship date, depending on the country.

           - Detailed tracking information available

 

Unfortunately, the international customs process takes some time when shipping to a foreign country. We ask for your patience during this process.

 

Any other questions?

Give us a call: (415) 623-9432

Email us: info@stayupmovement.com

 

If you want to carry SUM in your retail store, email: aaron@stayupmovement.com